Roidmi collaborates with Witt Hvidevarer A/S, which, among other things, is our distributor and service partner regarding complaints. In order to be able to help you as best as possible with your complaint, please fill in the service form below. We will then return as soon as possible. Roidmi service form Email * Notice! We will reply to this email address. Extra Email. Only use this field if you want to be replyed on multiple email adresses. Otherwise leave it empty. Customer * Address * Postalcode * City * Country * Phone number * Retailer * Retailer Address * Retailer Postalcode * Retailer City * Retailer Phone * Contactperson Purchase date * When did the problem occur ? * Leave This Empty! Own service number. Attach copy of purchase receipt as well. Possibly. image of defect Who has submitted the form * Who has submitted the form Customer Retailer To whom should the product be returned to after repair ? * To whom should the product be returned to after repair ? Customer Retailer Model * Choose you model Roidmi RS70 Roidmi RS60 Roidmi RS40 Roidmi RS35 Roidmi R20 Roidmi R15 Roidmi R10 Roidmi H10 Other Serial number * Scan QR code Enter a valid serial number The serialnumber is found on the product as a QR code. You can scan it here by uploading an image Or you can scan it with a QR scanner and write the serialnumber directly in the field. You can find a QR scanner in AppStore or Google Play. The serialnumber can be found here on all models Description of the problem * Max 500 characters. Important! Please check the following before you submit the form: Is the product fully charged? Has the mouthpiece been cleaned of hair / dirt ? Is the dust container emptied & filters washed? Is there anything stuck in the mouthpiece / tube? Any help for the above can be found in the user manual. The retailer/costumer will from Witt's technical department be informed about whether the error can be solved by sending the customer a spare part, or whether the product must be sent in for service. The product may NOT be sent to Witt's technical department, WITHOUT agreement with Witt. Remember to enclose a service form, as well as a copy of the purchase receipt when submitting. The retailer/customer will continuously be informed about the service process. I confirm that the following is read, and agree to pay the said costs. If the defect is related to inadequate maintenance, incorrect use such as suction of water, wall dust, sand, or in the case of damage caused by incorrect maintenance and loss, it costs a service fee of 80 € + any new spare parts. If the product is received without the enclosed Witt service form and purchase receipt or if there is no defect in a submitted product, there is a service fee of 55 €. Purchase receipt and service form must be sent and the service fee must be paid before the product is repaired and returned. Please wait!
